Privacy and personal data policy

1. Data controller

Ricardo Mazo Velásquez, an individual based in Medellín, Colombia (the "Controller").

Email: ricardo@ricardomazo.cloud · WhatsApp: +57 310 700 8875 · Website: ricardomazo.cloud

2. Data we collect

We only collect data you voluntarily provide or that is generated when you use this site:

• Contact details: name, phone / WhatsApp number, email and company.
• The content of conversations you start via WhatsApp, email or forms (questions, project requirements, files you share).
• Anonymous or pseudonymous browsing data (pages visited, device, approximate country) through Google Analytics.

3. Purposes

• Answering your questions and sending the information or quotes you request.
• Delivering contracted services (automation, web development, integrations, CRM) and following up on them.
• Keeping a record of our business relationship in our own CRM.
• Sending reminders or information related to your request or service. We only send promotional messages if you agree to them.
• Measuring and improving this website.

4. Use of WhatsApp

We handle conversations through WhatsApp Business. Some messages may be answered automatically (assistant or bot) and a person can step in at any time. We use Meta's official WhatsApp Business Platform through an authorized provider, and conversations are stored in our CRM.

By messaging us on WhatsApp you authorize the processing of your data for the purposes in this policy. To stop receiving messages, reply "STOP" in the chat or email us and we will no longer contact you.

5. Who we share your data with

We do not sell or rent your data. It is only shared, as data processors bound by their own security policies, with the technology providers we need to operate:

• Meta Platforms (WhatsApp) and the Meta-authorized messaging provider.
• Supabase (CRM database) and Hostinger (web hosting and servers).
• Google (Google Analytics and email).

Some of these providers store information outside Colombia. By accepting this policy you authorize that international transfer, which is made with providers offering adequate levels of protection.

6. Your rights

As the data subject, you may at any time:

• Access, update and correct your personal data.
• Request proof of the authorization you gave us.
• Be informed about how your data has been used.
• Revoke your authorization and/or request deletion of your data, unless there is a legal or contractual duty to keep it.
• File complaints with Colombia's Superintendence of Industry and Commerce (SIC).
• Access your personal data free of charge.

7. How to exercise your rights

Send your request to ricardo@ricardomazo.cloud (or via WhatsApp at +57 310 700 8875) with your name, the number or email you contacted us from, and what you are requesting.

Inquiries are answered within ten (10) business days and claims within fifteen (15) business days, as set by Colombian Law 1581 of 2012.

8. Retention and security

We keep your data while our business relationship lasts or as needed for the purposes above and to meet legal, accounting or tax obligations. We apply reasonable technical measures (restricted access, encryption in transit, backups) to protect it.

9. Changes to this policy

We may update this policy. Any change will be published on this page with its update date. This policy is effective from the date shown above.